Issues and Changes
- Change is inevitable
Projects need a systematic method for managing change
Change management is a continual activity
Issue: Deffinition
An issue is an event that was
- not planned
- requires management action
Issues can be raised by anyone
Types of Issues
- Off Specification (Off Spec): any product that is missing / not meeting agreed specification
- Request for Change (RfC): proposed change from baseline
- Problem / Concern (P/C): any other problem / concern / query / suggestion
Change Control
Systematic change control keeps project:
- Responsive to change
- Under control
Ensures change is
- Authorised by appropriate authority
- Considered in relation to baseline
Procedures ensure that issues and changes are:
- Identified
- Assessed
- Approved / rejected
- Implemented
Configuration Management
Products are versioned (i.e. kept in configuration management)
Mechanism to track configuration:
- Creation
- Maintenance
- Control
Configuration Item
Something subject to configuration management, such as:
- A product
- A component of a product
- A set of products that form a release
Release
A set of products that are managed, tested and deployed as a unit
Management Products (Documents)
- Configuration Management Strategy
- Configuration Item Records
- Product Status Accounts
- Daily Log
- Issue Register
- Issue Reports
Configuration Management Strategy
Facilitates impact assessments (relationships between products)
Maintains product baselines
Based on corporate or programme strategy where these exist
Defines:
- How:
- Management procedure
- Issue / Change control procedure
- Identify
- Propose
- Decide
- Implement
- What: Tools and techniques
- Why: Records and Reporting
- When: Timing
- Who: Roles and responsibilities
Defines levels:
- Priority
- Severity
e.g. MoSCoW
Change Authority
Who has responsibility at each severity level.eg. Project Board, PM, etc.
Change Budget
Funding for the costs of change
Managed by Change Authority
Limits can be specified for:
- Costs of single change
- Total spend on change in stage
Configuration Item Records
Include information on:
- Status
- Version
- Variant
- Relationships between items
Product Status Account
State of products
Daily Log
Records problems and concerns that can be handled by PM informally
Can be transferred to Issue Register if required
Issue Register
Contains information on issues managed formally
Monitored by PM regularly
Issue Report
Only required for formal issues, these include:
- Description
- Impact assessment
- Recommendations
Configuration Management Procedure
Planning
- Decide level of configuration management required
- And how that level will be achieved
Identification
All components of products at level of control
Control
Ability to:
- Approve products
- Baseline products (old baselines are archived, not deleted)
- Ensure changes are authorised by appropriate authorities
Products include:
- Management products (inc documentation)
- Specialist products
Status Accounting
Reporting on current and historical data re: product
Verification and Audit
Two purposes:
- Comparing actual and authorised status of products.
- Check procedures in Configuration Management Strategy are followed
Occur at end of stage and end of project
Issue and Change Control Procedure
Defined by IP process
Reviewed and updated during MSB process
Capture
- Type of Issue – formal / informal
- Determine severity / priority
- Level of authority
- Formal issues -> Issue Register
- Issue Report created
Examine
- Impact of analysis cost
- Impact analysis on project objectives / business case / project risk profile
- Impact on supplier / user / business
- Update Issue Register / Issue Report
Propose
- Identify options
- Evaluate options
- Recommend options
- Risk
- Exception Report?
Decide
RfC
- Approve
- Reject
- Request info
- Defer
- Escalate
Off-Spec
- Grant Concession
- Resolve
- Defer
- Request info
- Escalate
Problem / concern
- Provide guidance
- Escalate
Implement
- Take corrective action
- Create an exception plan
Update issue register
Budget Options
Some changes impact budget
Illegitimate Options
Using Tolerance to fund Changes
Legitimate Options
Using Change Budget
Increase project cost
Reducing project scope
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