Professional Recognition

Back in 2003, I was a key member of a 3-strong IT team that served a department of 200 users within a Local Authority.

That same year, the Society of Information Technology Management undertook a survey of Local Authority IT provision. Users within Local Authorities were asked to rate the provision that they received from their IT departments.

Of the 12 Unitary Authorities that existed at the time, my employer came in first place (we were in the top 30% overall). The same survey showed that one team within that organisation stood head-and-shoulders above the rest. I am proud to have served under the leader of that team.

The table below shows the scores for my employer and the scores for my Manager’s team. The intersting thing is how my collegues and I agonised over some of the scores where we achieved anything less than “Highest”:

Indicator Min Score Max Score Organisation Average My Team’s Score Comment
What part does ICT play in your job? 52.3 84.5 72.4 52.3 Lowest
Hours per week of IT use 17.28 27.73 22 17.3 Very Low
Awareness of European Computer Driving Licence 39.1 68.9 53.7 52.4 Average
Taking European Computer Driving Licence 7.4 37.5 15.4 12.5 Below Average
Good relationship with ICT support staff 65 80 73.7 80 Highest
Strong political / management commitment to ICT 26.6 66.7 43.4 66.7 Highest
Low percentage of downtime 37.8 76.2 56.5 76.2 Highest
ICT support staff have high level of technical competence 61.8 94 80.7 85 Above Average
ICT support responsive to changing needs 44.2 80 59.7 80 Highest
Proper training provided to base users 0.1 66.6 45.3 60 High
ICT support staff respond quickly to problems 18.9 80 55.3 80 Highest
High level of user participation in planning ICT developments -12.1 33.4 3.8 33.4 Highest
Ease of contacting ICT support staff 59.3 79.4 68.1 76.1 High
ICT support staff understand users’ business 28 70.9 45.6 55 Above Average
Good communication between ICT support and users 51.1 90.5 64.4 90.5 Highest
Clear resource plan for new ICT systems -22.2 24.9 -2.6 24.9 Highest
Prompt changes to existing ICT systems -2.8 36.8 18 36.8 Highest
Short lead times for system development -40 10.9 -11.6 -5.3 Above Average
ICT unit performance is effectively monitored 9.3 46.6 24.4 46.6 Highest
ICT staff able to accurately diagnose problems 30.5 80 61.9 80 Highest
Software used is up to date -23.2 75 21.7 75 Highest
Equipment used is up to date -10.5 47.4 9.4 47.4 Highest
Involvement in influencing ICT development -61 -18.4 -41.2 -40 Average
ICT meets managerial needs -11.7 59.9 33.6 50 High
ICT meets operational needs 12 66.6 38.6 66.6 Highest
Kept informed by ICT unit -39.1 42 -17.5 42 Highest
Effectiveness of ICT training received 36.8 68.4 55.5 68.4 Highest
Overall opinion of your ICT unit 35.6 90.5 56.9 90.5 Highest
Current ICT allowing you to deliver quality services 7.9 90 34.8 90 Highest
Quality of service from your ICT unit changing 9 46.3 31.6 45 High
ICT unit giving value for money 10.5 68.4 28.9 68.4 Highest
Computing needs of job adequately provided 5 81 40.1 81 Highest
Computer system reliability 7.2 85.7 48.6 85.7 Highest
Organisation leading in use of ICT -11.4 30.5 9.4 17.6 Above Average
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