On 27th May I emailed ChoicesUK to complain about their termination of a loyalty scheme just before we were due to receive our free bonus DVD rental. I am very disappointed to report that the company completely ignored my email complain.
All in all, it would have been better customer service if ChoicesUK had not published a customer support email address, rather than to ignore my complaint. When a company does offer a means of contacting them, it is simply rude not to repond.
Perhaps ChoicesUK just want me to go away.
I will email this article, together with the original complaint, to ChoicesUK customer support. I will report back here: if I receive a response.
Your comments are, as alway, most welcome.